General

Question:
What is a SEER?

Answer:
The Seasonal Energy Efficiency Ratio (SEER) measures air conditioning and heat pump efficiency, which is calculated by the cooling output for a typical cooling season divided by the total electric energy input during the same time frame. A higher SEER rating means greater energy efficiency. Current U.S. Government's minimum rating is 13 SEER.

Question:
What is a BTU?

Answer:
One British Thermal Unit (BTU) represents the amount of heat required to raise or lower the temperature of one pound of water one degree Fahrenheit. The heat extracted from your home by an air conditioner is measured in BTUs.

Question:
What is a ductless split air conditioner?

Answer:
A Haier ductless mini-split system is consisted of an indoor unit (evaporator) and an outdoor unit (condenser). The evaporator is connected to the condenser by copper tubing and electrical wiring which is passed through a 2 3/4 - 3 inch hole.

Installing Haier ductless units allows you to change indoor climates from unbalanced and irregular to cool and consistent, without any renovation work. And the work can often be done by a professional in a matter of hours.

Question:
Are there any special colors that ductless split systems come in?

Answer:
Each Haier ductless mini-split model is offered in a standard white color.

Question:
Can I paint the ductless split unit?

Answer:
Painting the indoor unit is not recommended. If for any reason a problem occurs with the unit in the future, the Haier warranty will voided.

Installation

Question:
How do I install a mini split air conditioner, do I need a HVAC Professional?

Answer:
Yes. Only an authorized certified HVAC contractor can install Haier units. Installing a mini split air conditioner is more advanced than that of a window or portable unit but far less complicated and far less costly than installing central air conditioning system. So for optimal performance and operation we recommend a professional.

Product Operation

Question:
How often do I have to clean or change filters?

Answer:
Every 30-60 days is recommended.

Service

Question:
Do I need to clean the unit?

Answer:
Detailed instructions for maintenance can be found in each model's Owner's Manual.

Question:
Who can I contact for Technical Service?

Answer:
If you are an Installer or Service provider, and have an installation or troubleshooting related question, please contact our tech support hotline at 1.866.814.3633 option #3. Technical service is available M-F (excluding holidays), 8am - 4:30pm US Central Time. Installers and service providers can also email [email protected] for additional information.

Warranties

Question:
What is a Standard Limited Warranty?

Answer:
All Haier ductless products come with a standard warranty. The warranty varies by model. Our most popular model has a five-year warranty for the indoor unit and seven-year warranty for the compressor. Please refer to models below:

Arctic Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

Advance Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

FlexFit Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

Tempo Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

Novel Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

Forward Seroes

2 Year Parts Only Warranty
6 Year Parts Only Compressor Warranty

Easy Series

1 Year Parts Only Warranty
5 Year Parts Only Compressor Warranty

Duo, Trio, Quatro Series

5 Year Parts Only Warranty
7 Year Parts Only Compressor Warranty

Question:
What is a Standard Registered Warranty?

Answer:
By registering your products within 60 days of installation, they will qualify for a Standard Registered Warranty, which includes a limited ten-year warranty for both the indoor unit and the compressor.
Not all models qualify. Please refer to applicable models below:

Arctic Series

10 Year Parts Only Warranty
10 Year Parts Only Compressor Warranty

Advanced Series

10 Year Parts Only Warranty
10 Year Parts Only Compressor Warranty

FlexFit Series

10 Year Parts Only Warranty
10 Year Parts Only Compressor Warranty

Tempo Series

10 Year Parts Only Warranty
10 Year Parts Only Compressor Warranty